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The enormous potential of AI and NLP along with the rapidly growing adoption for messaging platforms worldwide are driving businesses to deploy chatbots aka virtual customer assistants across all their digital engagement channels. Leading Industry Analysts states that by 2020, 80% of businesses will consider Chatbots as their key strategy towards customer interactions and engagement.

Service offerings

Strategy & Consulting

  • Design customer journey / conversational flow
  • Define intent, channels, routes
  • Define roadmap - short term and long term
  • Determine platform
  • Define and measure key metrics

Design, Implement and Monitor

  • Design and develop engaging, interactive chatbots
  • Cloud enabled architecture
  • Integrations with Commerce, Sales, Marketing, CRM and other platforms
  • Implement analytics